Employment Type: Temp/Hire Industry: CLERICAL Job Number: 10932 Pay Rate: $20 AN HOUR

Job Description

The Customer Service Representative is responsible for managing general customer accounts through reactive and
proactive telephone and email contact. To provide exceptional customer experiences to help maintain and grow sales.
To perform, execute and coordinate all work including referrals to engineering for technical matters.
Log into incoming phone queue to handle or direct calls accordingly.
Respond to inquiries regarding shipping/delivery dates, order changes and cancellations and quotations in a
timely manner.
Maintain familiarity with products, applications, pricing, policies, and procedures.
Maintain working relationships with supporting departments, and outside sales.
Support sales growth opportunities and product launches.
Recognize the need to further investigate possible solutions and escalate customer concerns based on
Handling Customer Complaints (RGA)
Calculate lead times and provide quotes for customers.
Manage quotes and follow up with outside sales reps regularly.
Clear communication with internal departments, outside sales, OEM and Distribution customers.

Job Requirements

2+ years of customer support experience in the manufacturing industry strongly preferred.
High school diploma or GED, BA degree preferred.
Strong Mathematical and technical aptitude.
Excellent verbal and written communication skills, bilingual a plus.
Computer skills (MS Excel, Word, Outlook, Power Point, Teams), CRM, Salesforce, VIOP phone system.
Ability to work in a team environment.
Ability to prioritize work efficiently and effectively under pressure.
Ability to adjust to different tasks quickly.
Ability to follow all policies and procedures.

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