CUSTOMER SERVICE REPRESENTATIVE

READING, PA 19601

Employment Type: Temp/Hire Industry: CLERICAL Job Number: 10932 Pay Rate: $20 AN HOUR

Job Description

The Customer Service Representative is responsible for managing general customer accounts through reactive and
proactive telephone and email contact. To provide exceptional customer experiences to help maintain and grow sales.
To perform, execute and coordinate all work including referrals to engineering for technical matters.
Log into incoming phone queue to handle or direct calls accordingly.
Respond to inquiries regarding shipping/delivery dates, order changes and cancellations and quotations in a
timely manner.
Maintain familiarity with products, applications, pricing, policies, and procedures.
Maintain working relationships with supporting departments, and outside sales.
Support sales growth opportunities and product launches.
Recognize the need to further investigate possible solutions and escalate customer concerns based on
urgency.
Handling Customer Complaints (RGA)
Calculate lead times and provide quotes for customers.
Manage quotes and follow up with outside sales reps regularly.
Clear communication with internal departments, outside sales, OEM and Distribution customers.

#StandardPriority

Job Requirements

2+ years of customer support experience in the manufacturing industry strongly preferred.
High school diploma or GED, BA degree preferred.
Strong Mathematical and technical aptitude.
Excellent verbal and written communication skills, bilingual a plus.
Computer skills (MS Excel, Word, Outlook, Power Point, Teams), CRM, Salesforce, VIOP phone system.
Ability to work in a team environment.
Ability to prioritize work efficiently and effectively under pressure.
Ability to adjust to different tasks quickly.
Ability to follow all policies and procedures.

Meet Your Recruiter

Michelle Jimenez
Staffing Coordinator - Reading Office

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About READING, PA

Ready to kickstart your dream career in vibrant Reading, Pennsylvania? Embrace exciting job opportunities in this thriving city nestled in the heart of Berks County! Known for its rich history, diverse culture, and bustling arts scene, Reading offers an array of growth possibilities to job seekers. Explore job listings in this charming city and discover the allure of landmarks like the Pagoda, the captivating art collections at GoggleWorks Center for the Arts, and the engaging performances at the Santander Performing Arts Center. Indulge in local delicacies like the famous Philly cheesesteak and immerse yourself in the region's love for sports with the Reading Fightin Phils baseball team. Join us in exploring the endless possibilities awaiting you in Reading, PA.